Cover Letter
Customer Experience Engineer Position
Dear StackBlitz Team,
I'm excited to apply for the Customer Experience Engineer role at StackBlitz. As someone who's worked at the intersection of development, support, and team enablement for over 15 years — and who genuinely enjoys solving tough technical problems and helping others succeed — I see a natural fit between my experience and this role.
I've spent the last several years at SimplyIOA, where I've led platform initiatives, coached engineers, and served as a key point of contact for troubleshooting production issues across a large-scale microservices architecture. My day-to-day often involves getting hands-on in code (primarily .NET, Azure, REST APIs), collaborating with product teams, and documenting solutions for both technical and non-technical audiences. I've worked extensively in fully remote teams and pride myself on clear, human-first communication.
What draws me to StackBlitz is the mission: lowering the barrier to entry for software creation. I love the idea of empowering the next generation of builders — and I'm particularly energized by how Bolt.new blends AI, rapid prototyping, and intuitive design to reimagine the dev experience.
I've followed the evolution of WebContainers with interest, and the opportunity to help users unlock value from these tools feels deeply meaningful. Beyond my technical background, I bring a service mindset and a passion for building trust with users. I enjoy translating complexity into clarity, and I thrive in roles where I can be both empathetic and technical — solving problems at their root, not just patching symptoms.
Thank you for considering my application. I'd love the chance to support your mission, your users, and your team.
Warm regards,
Tim Norris
Customer Experience Engineer Candidate